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1. Refund Policy

At Kingson Cycles India Pvt Ltd, we are committed to providing you with high-quality products and an excellent shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund process. Please read our policy carefully to understand the terms and conditions.

2. Eligibility for Refund

To be eligible for a refund:

  • You must initiate the return process within [number of days] days from the date of purchase.
  • The product must be in its original, unused condition with all tags and packaging intact.

3. Initiate a Refund

To initiate a refund:

  • Contact our Customer Support team at sales@kingsoncycle.com to request a Return Authorization.
  • We will provide you with a Return Authorization Number and further instructions for the return process.

4. Return Process

  • Package the product securely, including the original product packaging and any accessories.
  • Include the RAN provided by our Customer Support team.
  • Ship the product to the address provided with the RAN.

5. Inspection and Processing

  • Upon receiving your return, our team will inspect the product to ensure it meets our return criteria.
  • Refunds will be processed within 7 days after the product passes the inspection.

6. Refund Method

  • Refunds will be issued to the original payment method used for the purchase.
  • If the original payment method is no longer available, we will issue a refund via an alternative method.

7. Non-Refundable Items

Please note that certain items are not eligible for a refund:

  • Customized or personalized items.
  • Perishable goods.
  • Gift cards.

8. Shipping Costs

  • Shipping costs associated with the original purchase are non-refundable.
  • You are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect product.

9. Warranty Claims

For warranty claims or issues related to defective products, please refer to our Warranty Policy.

10. Contact Us

If you have any questions or need further assistance, please contact our Customer Support team at sales@kingconcycle.com