FREQUENTLY ASKED QUESTIONS
The return window for eligible products is 7 days from the date of purchase. To qualify for a refund, you must initiate the return process within this timeframe.
To initiate a return, please contact our Customer Support team at sales@kingsoncycle.com. They will provide you with a Return Authorization Number (RAN) and guide you through the return process.
No, customized or personalized items are not eligible for a refund unless the product is defective or there is an error on our part. Please review our Refund and Returns Policy for more details.
You are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure your return is received.
We strive to respond to all customer inquiries as quickly as possible. While response times may vary, you can typically expect a reply within 24 Hours, depending on the volume of inquiries.
If you receive a damaged or incorrect product, please contact our Customer Support team immediately. We will guide you through the return and replacement process. For more details, please refer to our Refund and Returns Policy.